Returns and refunds

Last updated March 25, 2024

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
 
RETURNS
 
All returns must be postmarked within thirty (30) days of the purchase date, otherwise we can’t offer you a full refund or exchange. All returned items must be in new and unused condition, with all original tags and labels attached. Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
 
To complete your return, we require a receipt or proof of purchase.
 
RETURN PROCESS
 
To return an item, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
 
RB ESTATES Reneja Borštnar s.p.
Attn: Returns
 
Laze 2a
Jesenice na Dolenjskem, 8261
Slovenia
 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, that is if we paid the cost of return shipping.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 
Please do not send your purchase back to the manufacturer.
 
 
REFUNDS
 
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@tightspatch.com

 
EXCEPTIONS
 
The following items cannot be returned or exchanged:
 
  • Any item with obvious signs of use
  • Any item that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery
 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

For defective or damaged products, please contact us at the contact details below to discuss an option of a refund or exchange.
 
 
Please Note
 
● Sale items are FINAL SALE and cannot be returned.

 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

 
QUESTIONS
 
If you have any questions concerning our return policy, please contact us at:
 
 
info@tightspatch.com